Customer Experience Associate

Bear Mattress

Hoboken, NJ

Ranked the #1 fastest growing company in NY by Crains and the #7th fastest company in the country by INC Magazine, Bear Mattress is a sleep and wellness brand that helps active people sleep better, recover faster, and improve athletic performance through our line of mattresses, pillows, and accessories. Bear Products are available online and delivered direct-to-consumer.

Bear Mattress is looking for an empathetic, motivated self-starter with exceptional interpersonal skills to join our fast-growing company as a Customer Experience Associate. In this role, you'll be on the front lines of our business and should know how to deliver an exceptional customer experience.

  • Currently Remote. Some in office may be required.
  • Nights/Weekend hours may be required.

Responsibilities:

  • Sell our Bear Sleep Products to customers using detailed product and industry knowledge
  • Provide swift and thorough solutions for customers any time a delivery, transaction or general experience with our products doesn’t go 100% as planned
  • Be overly accommodating to customers with 5-star quality service and correspondence that exceeds expectations
  • Respond to customer inquiries via email, phone, and chat
  • Become and act as a subject matter expert in our sleep products 
  • Follow up with abandoned cart orders by calling or emailing customers
  • Support the operations and logistics team in making sure products are received by customers in a timely manner

Qualifications:

  • Bachelor's Degree
  • 2+ years experience in customer service, sales or business development; mattress experience a plus
  • The ability to offer our customers an extraordinary and energetic customer experience filled with empathy and compassion
  • A “no task is too small” attitude and the endurance to consistently deliver amazing customer experiences without exception
  • Superior written and oral communication skills
  • Strong people skills — you are friendly, a good listener, and you’re invigorated by constant personal interaction
  • Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment
  • Detail-oriented and highly organized
  • Must be available to work nights, weekends and holidays when necessary
  • At times, may be required to lift boxes up to 50lbs

Benefits:

  • Competitive salary + bonus
  • Excellent medical benefits
  • 401(k)
  • Free Bear products

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