This may not surprise anyone — but last year, online shopping skyrocketed — with e-commerce spending up 44% compared to 2019. In fact, almost a quarter of all of the money spent in the US retail market last year was spent online. Even as brick and mortar retailers regain momentum and resume operations, e-commerce companies are here to stay, and growing rapidly, too!
This week, we want to introduce you to some Planted partners who are doing amazing things in the e-commerce retail space. From ethical jewelry to refurbished tech and even luxury watches — these tech-powered online businesses are booming and looking to scale quickly this year. Keep reading to learn more about the top e-commerce jobs available with Planted partners like Brilliant Earth, Back Market, Chrono24, and more.
About Back Market
Recognized by Fast Company as one of the World’s Most Innovative Companies, Back Market is the first online marketplace making used tech cool again. On their mission to reduce tech waste in landfills, Back Market connects certified refurbishers and resellers of used electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.
About their positions
Senior Business Developer, Global Accounts (New York, NY) — Apply Now
As Back Market works to build on their existing market and make used tech cool again, they’re looking for an experienced, corporate-savvy Senior Business Developer to join them. In this position, you'll have the opportunity to develop and manage a portfolio of seller accounts, own satisfaction KPIs throughout the seller journey, execute and iterate on strategic success plans, and more. The ideal candidate for this opportunity is well-versed in the e-commerce industry with at least 6 years of startup experience using Salesforce in an account management role. To check out the rest of the details about this must-see opportunity at Back Market, head over to Planted now.
Head of Marketing (New York, NY) — Apply Now
Back Market’s marketing team works hard to spread brand awareness and educate their users & vendors about the best ways to save the planet with refurbished tech. As they work to spread this mission far & wide, they’re looking for a new Head of Marketing to empower their strategy and lead the marketing team toward success. In this position, you’ll have the opportunity to drive traffic, customer acquisition, and engagement while executing a strategic marketing roadmap and leading the other members of the marketing team. The ideal candidate for this opportunity is a natural strategist and leader with at least 10 years of experience in customer acquisition and digital marketing and proven success scaling a B2C e-commerce platform. If you’re passionate about Back Market’s mission & ready to hop on board, head over to Planted for the details now.
About Brilliant Earth
Founded in 2005 by classmates at Stanford, Brilliant Earth is the global leader in beautiful, timeless, ethically sourced jewelry. They follow the principle of “luxury with a conscience” by sourcing conflict-free diamonds and jewels, all in the hopes of cultivating a more transparent, sustainable, and compassionate jewelry industry. Not only are they committed to sustainability, but community impact; donating 5% of net profits to build brighter futures in mining communities.
About their positions
Customer Experience Assistant, Sales (Multiple Cities)
- Apply in New York, NY
- Apply in San Francisco, CA
- Apply in Boston, MA
- Apply in Chicago, IL
- Apply in Austin, TX
- Apply in Washington, DC
As they work to build an unstoppable team and make an impact in the world of ethically sourced jewelry, Brilliant Earth is looking for several Customer Experience Assistants to join them in their luxury showrooms nationwide. In this position, you’ll have the opportunity to guide customers through the life of the sale while managing inbound sales leads in a high-volume capacity, focusing on a luxury customer experience and building lasting client relationships. The ideal candidate for this opportunity has robust sales skills, experience working in an e-commerce or retail environment, and a dedicated desire to engage with customers, solve problems, and create lasting positive experiences with each customer interaction. Brilliant Earth is reviewing new applicants right now, so don’t wait! Head over to Planted for your chance to work with Brilliant Earth.
Customer Experience Manager (Dallas, TX) — Apply Now
While Brilliant Earth works to build unstoppable Customer Experience teams in stores nationwide, they’re looking for dedicated leaders to help guide these teams to success. In pursuit of this initiative, they’re looking for a new Customer Experience Manager to join them in Dallas. As a Customer Experience Manager at Brilliant Earth, you’ll have the opportunity to recruit and manage a team of Customer Experience Associates in a fast-paced environment, maintain an efficient and highly functional showroom and office, and create memorable and personalized experiences for Brilliant Earth customers. If you’re ready to make an impact at Brilliant Earth, make sure to apply on Planted now.
Customer Experience Assistant, Virtual Channel Sales (Denver, CO) — Apply Now
Brilliant Earth depends on various platforms to grow their sales channels, and they’re currently looking for a Customer Experience Assistant to join them in Virtual Channel Sales. In this position at Brilliant Earth, you’ll have the opportunity to create a truly one-on-one e-commerce experience, working directly with customers to manage, maintain, and close inbound sales leads in a high-volume capacity. The ideal candidate for this opportunity has robust sales skills, experience working in an e-commerce or retail environment, and a dedicated desire to engage with customers, solve problems, create lasting positive experiences with each customer interaction. If you’re ready to put your customer success skills to work, don’t wait! Head over to Planted to apply now.
Customer Experience Receptionist (Seattle, WA) — Apply Now
Brilliant Earth knows that first impressions are everything, and one of the most important pieces to their luxury showroom experience is the introduction. This is why they’re on the lookout for a genuine and welcoming Customer Experience Receptionist to join them in their Seattle showroom location. In this position at Brilliant Earth, you’ll be given the opportunity to act as a brand ambassador and customer liaison — greeting, welcoming, and checking in guests into the showroom with enthusiasm, warmth, and professionalism, all while creating a memorable and personal experience. The ideal candidate for this position has a passion for providing exceptional service and experiences with a dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction. To learn more about this opportunity with Brilliant Earth in Seattle, head over to Planted now.
Chrono24 is the online platform for luxury watch dealers, collectors, and enthusiasts. In 2009, co-founders Tim Stracke, Dirk Schwarts, and Michael Krkoska had tons of collective experience working with online marketplaces and were looking for the opportunity to build one of their own. As self-described “watch guys,” they were fascinated by the international reach of luxury timepiece trading, and Chrono24 was born. They’ve since made a name for themselves in timepiece trading with a worldwide network that connects watch dealers from over 90 countries to 14 million watch enthusiasts every month.
About their positions
Senior Account Manager (New York, NY) — Apply Now
As they look to build even more robust relationships with their clients, Chrono24 is casting their net for a talented Senior Account Manager to adopt their mission and hop onboard. In this position, you'll have the opportunity to serve as the main point of contact for their growing portfolio of watch dealer accounts, working to own onboarding, troubleshooting, account analysis, and more to minimize churn and increase revenue. The ideal candidate for this position is strategic and results-driven with a positive attitude and 3-5 years of relevant work experience in account management, partnerships, or customer success at a technology company. Ready to dive into your next career at Chrono24? Head over to Planted to apply now.
Customer Support Representative (New York, NY) — Apply Now
While Chrono24 works to build their portfolio of seller accounts on the platform, they’re also shifting focus to excellence in customer service, and are looking for a new Customer Support Representative to help make it happen! As a Customer Support Representative at Chrono24, you’ll have the opportunity to provide world-class support and guidance to Chrono24 users and watch dealers with timely resolutions to their inquiries — handling all incoming requests through an online ticket system, online chat, and by phone. The ideal candidate for this position has a friendly, upbeat personality and the ability to handle challenging situations with confidence and has 0-2 years of work experience, preferably with a focus on customer service in a fast-paced, dynamic environment. Ready to jump into this exciting new opportunity at Chrono24? Head over to Planted to apply now!
About R2Net - James Allen
A product of over 30 years of experience in the diamond industry, R2Net - James Allen is an e-commerce retailer redefining how we shop for luxury jewelry online. They're the only diamond retailer presenting each of their settings and more than 150,000 conflict-free diamonds with 360° Diamond Display Technology. It's this technology that has caught the attention of diamond manufacturers worldwide, giving R2Net - James Allen the first pick of the best gems everywhere.
About their positions
Operations & Business Development Analyst (New York, NY) — Apply Now
As R2Net - James Allen continues to grow in size and sales, they're looking for an experienced Operations & Business Development Analyst to join their team remotely and gather insights and process improvements that will be critical to the success of the company. In this position, you'll have the opportunity to work on multiple projects and teams across the business to provide clear and actionable insights for business operations. The ideal candidate for this opportunity has strong analytical, written, and verbal communication skills, and at least 2 years of experience in Business Analysis. If you're curious about a career at R2Net - James Allen, make sure to head over to Planted to check out the details and submit your application.
HR Assistant (New York, NY) — Apply Now
R2Net - James Allen is working to build a team of dedicated, inspired teammates who are passionate about their mission, and looking for a new HR Assistant to help make it happen. As an HR Assistant with R2Net - James Allen, you'll have the opportunity to support various points of the employee lifecycle: hiring, onboarding, talent development, and exit while assisting with employer brand initiatives and monitoring the shared HR inbox. The ideal candidate for this position is an enthusiastic team player with strong interpersonal skills, fluency in Spanish, and at least 1-2 years of experience (or a recent degree) in Human Resources. R2Net is reviewing new applicants right now, so head over to Planted to apply!
Whether you're determined to find that perfect e-commerce job this year or just diving back in to see what’s out there, we’ll be here with top career recommendations all year long! If you think you’d make a great match for any of the companies hiring above or if you’re looking to get an insider referral to a top e-commerce job, make sure to sign up for Planted now.