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Merchant Support Representative

Chrono24

New York, NY

Chrono24 is the leading online marketplace for luxury watches.

The Merchant Support Representative acts as the primary interface between Chrono24 and the verified dealers on our platform and directly assists the Account Management team with day to day operations and support initiatives. Our aim is to provide world class support to Merchants selling on the Chrono24 platform. We strive to predict the Merchants’ needs before they recognize any issues, create innovative self-help tools, and provide solutions to help our Merchants better serve their customers.

What you can expect

  • Provide prompt and efficient service to Chrono24 Merchants including onboarding and the resolution of day-to-day Merchant support issues via phone and ticketing system.
  • Build platform and business knowledge to better serve Chrono24 Merchants.
  • Maintain a positive and professional demeanor while portraying the company in a positive light and effectively manage sensitive issues.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to streamline systems and processes.
  • Liaise with other departments such as Customer Service, Account Management, Transactions, and Finance as required to resolve seller issues and questions.

What sets you apart

  • Business acumen in areas of e-commerce and/or retail
  • Enthusiasm and strong self-motivation
  • Great communication skills and a natural problem-solver
  • Strong prioritization and time management skills
  • Embrace constant change with flexibility and good grace
  • Demonstrate strong organizational skills in the face of dynamic workflow
  • Maintain consistent composure and professional demeanor
  • Exemplary performance record, particularly with regard to quality & productivity
  • Knowledge and appreciation for luxury watches is a plus

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