Datagen's cutting-edge technology and SaaS solution create synthetic data to power computer vision algorithms

The Data Solutions Lead is the primary customer-facing technical expert at Datagen. At the intersection of Product, Sales, R&D, and our customers, this person will own our processes and approach to technical conversations and long-term relationship-building with our customers. It is the perfect opportunity for someone with a technical background, who wants to continue to develop their external-facing and outbound product skills.

Key responsibilities:

• Serving as the key product/engineering touchpoint in the pre-sales process, providing technical expertise, consulting customers, and technically qualifying prospects
• Leading the technical scoping efforts during the sales process with Product and R&D to design the correct solutions or pilots for potential customers
• Playing an active role in the definition and direction of the product roadmap to fit customer needs 
• Acting as the main point of contact for customers post-sales for all technical support and feedback
• Managing Customer Success efforts geared towards building long-term relationships with our customers
• Developing documentation, infrastructure, and processes for pre- and post-sales onboarding and customer support
• Maintaining the most up-to-date understanding of product roadmap, capabilities, and limitations

Requirements:

• At least 4 years work experience, including at least 2 years of experience in a customer-facing role
• Preference for experience at SaaS companies serving technical customers
• Experience in a relevant technical role such as software engineer, solutions engineer, technical product manager, etc., preferably 
• Preference for candidates with a technical education background and experience in an AI-related field or company
• The ability to clearly communicate complex technical concepts, both verbally and in writing
• Interest in developing documentation, playbooks, and scalable processes