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Data Solutions Lead
Datagen
New York, NY
Datagen's cutting-edge technology and SaaS solution create synthetic data to power computer vision algorithms
The Data Solutions Lead is the primary customer-facing technical expert at Datagen. At the intersection of Product, Sales, R&D, and our customers, this person will own our processes and approach to technical conversations and long-term relationship-building with our customers. It is the perfect opportunity for someone with a technical background, who wants to continue to develop their external-facing and outbound product skills.
Key responsibilities:
- Serving as the key product/engineering touchpoint in the pre-sales process, providing technical expertise, consulting customers, and technically qualifying prospects
- Leading the technical scoping efforts during the sales process with Product and R&D to design the correct solutions or pilots for potential customers
- Playing an active role in the definition and direction of the product roadmap to fit customer needs
- Acting as the main point of contact for customers post-sales for all technical support and feedback
- Managing Customer Success efforts geared towards building long-term relationships with our customers
- Developing documentation, infrastructure, and processes for pre- and post-sales onboarding and customer support
- Maintaining the most up-to-date understanding of product roadmap, capabilities, and limitations
Requirements:
- At least 4 years work experience, including at least 2 years of experience in a customer-facing role
- Preference for experience at SaaS companies serving technical customers
- Experience in a relevant technical role such as software engineer, solutions engineer, technical product manager, etc., preferably
- Preference for candidates with a technical education background and experience in an AI-related field or company
- The ability to clearly communicate complex technical concepts, both verbally and in writing
- Interest in developing documentation, playbooks, and scalable processes
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