Client and Operational Support Analyst (Overnight Shift)

Finsight

New York, NY

Finsight is a New York City-based technology company that provides investment banks with cutting-edge technology to structure, market, and execute transactions.

NIGHT SHIFT:

  • This role covers the night shift hours of 11 p.m. to 8 a.m. EST five days per week.
  • Please only apply to this role if you are able to cover these hours.

COMPANY OVERVIEW:

Finsight is an NYC-based technology company that offers the financial services industry a highly accessible, cost-effective and frictionless environment to research, prospect, structure, market and monitor new issue and secondary market securities. Every month, over $30 billion dollars of financing is exclusively marketed through our software across all major bulge bracket banks and hundreds of the nation’s leading corporations.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW:

As a Client and Operational Support Analyst (Night Shift), you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:

  • Assist in providing best-in-class phone, email and live chat service and support to our clients
  • Assist in data entry and data verification
  • Assist in client onboarding and product training
  • Assist with billing/invoice management
  • Assist with application testing
  • Prepare and maintain operational procedures to facilitate service and support
  • Solicit and communicate internally client feedback
  • Record and edit corporate audio presentations

What You Will Learn / Reinforce in This Role:

  • How to deliver exceptional internal and external support on a consistent basis
  • Strong time management practices
  • Clear and concise written and verbal communication
  • The ins-and-outs of running a software services company
  • How to use the leading audio and video editing software (Audacity and Adobe Premiere)
  • Basics of capital markets (i.e., “Wall Street”)

REQUIREMENTS:

Hard Skills / Experience

  • Strong proficiency with computers
  • Proficiency with online research (knowing how to find things online beyond “Googling it”)

Workweek shifts available

  • Monday to Friday (11pm to 8am EST)
  • Friday to Tuesday (11pm to 8am EST)

Soft Skills / Experience

  • Reliability
  • Self-organization
  • Self-motivation
  • Attention to detail
  • Good attitude and coachability
  • Clear and concise written and verbal communication

Benefits & Perks:

  • 3-weeks of paid vacation; 1-week paid sick leave
  • Comprehensive medical, dental, vision & life insurance
  • Fully stocked snack room

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