Office Admin and Customer Support

Goalbook

San Mateo, CA

Goalbook empowers teachers to transform instruction so that all students can succeed.

Our Mission

Goalbook’s mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 600 school districts across 45 states, working closely with leadership teams to improve instructional practice. Goalbook was founded in 2011 by Daniel Jhin Yoo and Justin Su, both former teachers and administrators.

Who We’re Looking For

This is a hybrid role that assists with managing office operations from our San Mateo, California office and providing support to our team members across the country. The other half of this role provides customer support to our district and school partners as they use Goalbook’s products to improve instructional practice in their classrooms. In this role, you’ll collaborate with various teams and support internal processes in sales, customer success, operations, finance, accounting, and human resources. This position is required to work from the office twice a week as needed.

At Goalbook, we are focused on building a sustainable long-term business that achieves long-term impact, and our company’s operations reflect these ideals. We are looking for someone who enjoys helping both colleagues and customers, and passionate about contributing to operations that keep a business running and impactful.

Key Responsibilities

  • Provide office support, including managing company supplies and equipment, handling mail, and shipping packages
  • Assist the team with travel bookings and conference logistics
  • Engage with district and school partners to perform customer support via email
  • Support finance processes, including interfacing with vendors and processing payables
  • Coordinate company events and celebrations

Required Skills & Experience

  • 2+ years customer service or support experience
  • Service mindset; unwavering desire to delight one’s customers
  • Incredibly detail-oriented and highly organized
  • Excellent communication skills
  • Team-first mentality

Benefits

  • Full medical, dental, and vision coverage
  • Safe Harbor 401k matching
  • Flexible time off policy
  • Goalbook Family and Medical Leave
  • Goalbook Universal Basic Income
  • A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career. 

About Us

For the safety of our team members and our partners, Goalbook has adopted a mandatory COVID-19 vaccination policy for all employees.

Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.

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