Implementation Specialist

Greenhouse

Remote

Greenhouse software makes companies great at hiring.

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for an Implementation Strategist to join our team!

Implementation Strategists help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Strategists are key to ensuring a seamless launch of Greenhouse for our customers. As one of the founding members of the Greenhouse Professional Services department, you’ll have the unique opportunity to set the bar for future teammates and have a direct impact on customers and implementation methodology in this segment. 

Who will love this job

  • A proud advocate – you stand up for customers while remaining empathetic, responsive, and goal-oriented
  • A teacher – you help customers learn and navigate the product and encourage confidence along the way
  • A helper – you are engaging, you can easily smooth bumpy roads and you have a facility for winning hearts and minds
  • A consultant – you will learn the ins-and-outs of our product and be creative and inventive in finding solutions for customers
  • A teammate – not only do you possess a keen eye for detail, but you also see the “big picture” and contribute ideas to perfect the Customer Success recipe

What you’ll do

  • Lead medium-sized customers through successful implementations and launches
  • Empower customers to complete implementation successfully by making sure they meet their goals
  • Drive the value of Greenhouse through implementation, helping customers problem solve and come up with solutions
  • Provide support and mentorship by demonstrating knowledge of products, services, and best practices
  • Be an advocate for customers and product requests to Greenhouse’s internal support, product, engineering, and sales teams
  • Partner with internal teams to ensure a smooth transition for customers post-implementation, and work with our technical teams for data migration, design, integrations, and reporting

Senior-level candidates should have:

  • 1-2 years of hands-on customer onboarding, implementation, or project management experience in the tech industry
  • Strong written communication skills
  • Strong verbal presentation skills
  • The ability to manage competing priorities
  • Your own unique talents! If you don’t meet 100% of the qualifications above, tell us in your Planted Q&A why you’d be a great fit for this role

Junior-level candidates should have:

  • Tech savviness - familiarity with software or SaaS
  • The ability to own business relationships
  • A passion for helping others
  • Previous customer success or support experience, a plus
  • Excellent communication skills
  • Your own unique talents! If you don’t meet 100% of the qualifications above, tell us in your Planted Q&A why you’d be a great fit for this role

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, commuter benefits, a 401(k) plan and a paid parental leave program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

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