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Contact Center Support Specialist

OS33

Iselin, NJ

Workplace by OS33 is the leading SaaS platform for compliance and productivity enablement within the wealth management marketplace.

As a Support Specialist you will be the first point of contact for workplace_ clients and internal users. You keep an active watch on the ticketing and phone systems. You help to coordinate solutions by involving appropriate support teams or internal resources and leveraging their management when appropriate. Being an operational and process based person, you always look for situations where end user experience could be improved and offer suggestions to team supervisors on how to do so.

Responsibilities:

  • Actively watch the ACD Queue monitor
  • Provide Tier 1 support for client and internal end-users
  • Leverage internal teams to provide next level support
  • Monitor and triage incoming requests via Ticket queues.
  • Identify potential larger issues in real-time
  • Keep support management updated on trending issues
  • Look for potential situations in which an improvement in process efficiency is possible

Minimum qualifications:

  • Degree/Certification or equivalent practical experience
  • 1 Year working in a Support/Service/Help Desk Role

Preferred qualifications:

  • Excellent analytical, organizational, interpersonal and teamwork skills.
  • Ability to adjust quickly to changing priorities and make quick decisions with available information
  • Strong customer service, prioritization, multitasking, communication and leadership skills
  • Onsite IT support experience
  • Knowledge of LAN/WAN and mobile computing environments.
  • Support experience with cloud computing and Citrix environments About us:

os33 is both an Application Service Provider and an IT outsourcing company. We offer companies an outsourced way to run their computer systems. We become our clients' IT department by hosting all of their applications and housing all of their data. In addition we provide custom solutions, database hosting, email, and most importantly, the best customer support in the industry. We are a multifaceted company that seeks employees who care about both career and business growth.

Visit our web site www.os33.com for more info. Thank you for your interest in os33!

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