Customer Success Manager

Planted

San Francisco, CA

Planted helps people grow their careers.

We’re looking for a Customer Success Manager who’s ready to take on their next challenge. You’ll be responsible for the full customer life cycle, from the point of integration to becoming a lifetime partner. We are looking for a stand-out relationship-builder who can maintain an upbeat attitude in the face of adversity.

Responsibilities:

  • Overall accountability for your customers’ success, which includes: increasing engagement, product demonstrations, customer retention, and overall satisfaction
  • Establishing a trusted strategic advisor relationship with each client and driving continued value of our products and services
  • Working in tandem with clients to ensure performance against key metrics
  • Providing data analysis reports to our clients to deliver proof of value
  • Identifying upselling opportunities and being responsible for account growth
  • Advocating for our customer needs and sharing feedback cross-departmentally
  • Proactively managing account escalations with the appropriate internal stakeholders

About you:

  • 2-6 years of experience increasing customer satisfaction, adoption, and retention (e.g. in a customer success or similar role)
  • Outstanding interpersonal skills and communicate clearly and effectively (both written and verbal)
  • You have an analytical and creative mind to solve complex business problems
  • Excellent relationship-building skills with internal teams and external partners
  • Excellent prioritization and project management skills
  • Self-motivated but also a team player
  • Eagerness to continually learn, adapt, and improve

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