Customer Support Associate

Planted

Denver, CO

Planted helps people grow their careers.

Planted (Techstars Alum) is a smart career platform that connects business talent with opportunities at innovative and growing companies.

We’re looking for an empathetic but assertive Customer Support Associate. The ideal candidate is highly personable, detail-oriented, and highly motivated.

Responsibilities:

  • Assisting customers through different communication channels like email, phone, and CRM software (e.g., ZenDesk)
  • Collaborating and escalating issues to other teams to find solutions
  • Collecting and summarizing feedback from customers to give to sales, development, operations, and marketing teams to improve the customer experience

About you:

  • Empathetic; you connect well with other people and understand the customer’s pain points
  • Solutions- and customer-oriented; when there’s a problem, you’re focused on setting things right
  • Highly results-oriented; you want your work to make a direct impact on the business
  • Energetic; an upbeat attitude goes a long way in handling interactions with customers
  • A collaborator; if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams
  • Meticulously organized; you’re obsessed with stationery and sort your books on your bookshelf by authors’ last names

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