Planted helps people grow their careers.
Planted (Techstars Alum) is a smart career platform that connects business talent with opportunities at innovative and growing companies.
We’re looking for a Remote Director of Customer Experience to manage a growing customer experience team and lead on the strategy and processes that will enable the team to scale successfully.
- Own the day to day management of the customer experience team
- Drive strategy and processes to support a growing support team
- Develop performance metrics to gauge team success and customer satisfaction
- Be responsible for delivering exceptional service to customers
- 3+ years managing a customer support / customer experience team (startup experience a plus!)
- In-depth knowledge of the day-to-day aspects of customer support and delivering on exceptional customer service
- Understanding of what it takes (people, process, tools, metrics) to scale a customer support team
- Ability to independently synthesize learnings and implement new initiatives
- Highly collaborative and can work with team members across the company to share insights and execute on projects